Frequently Asked Questions
Everything you need to know about shopping, sizing, shipping and returns at Label Thea.
Please refer to the size chart available on the product page before placing your order. We recommend comparing the measurements with a garment that fits you comfortably. If you need help choosing a size, feel free to contact us.
Delivery generally takes around 4–6 days depending on your location. Once your order is dispatched, you will receive the available shipping or tracking details through the contact information provided at checkout.
Shipping within India is ₹150. We offer free shipping on orders above ₹5,000. International shipping is available at ₹1,500 per kg.
If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery. The product should be unused and in its original condition with tags and packaging intact. Approved cases may be eligible for a replacement or refund.
Contact us within 48 hours of receiving your order with your order number and clear photographs or video showing the issue. Our team will review the request and guide you through the next steps.
Cancellation requests can be made before the order has been dispatched. Once an order has been shipped, it may no longer be possible to cancel it.
Follow the care instructions provided with your garment. Handle delicate fabrics and detailing carefully and avoid harsh washing or storage conditions that may affect the fabric, colour or finish.
We're happy to help. You can contact us by phone at 96770 10515, WhatsApp at 96771 10515, or email us at Labelthea2026@gmail.com.